Terms and Conditions
This is a document stating the terms and conditions of using the Brow Code website. By using this site and submitting to an order, you are agreeing to the terms and conditions listed below. Brow Code reserves the right to amend this site and the terms and conditions at any time.
By registering and placing an order with Brow Code, you give us permission to add your contact details to our database so we can send through correspondence that relates to ordering, invoicing, shipping and product reviews and ratings.
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want your personal information to be used by this site for marketing purposes.
- If you have previously agreed to us using your personal information to contact you, you can change your mind at any time by contacting us or by selecting an available unsubscribe option.
Pricing and Taxation
All pricing is stated in US Dollars and is GST exclusive. The prices of our products are subject to change without notice. The current price of each product is shown on the website at the time you place your order.
Products labelled as ‘Online Only Special’ are only available for purchase from the website and are not available for purchase in store or by phone order.
Brow Code will not match any prices for any products that are available through the Brow Code website or Brow Code stores or vice versa.
Retail and Wholesale Sites
We are not your average retail store, nor the usual trade store. We sell to both the public, and beauty professionals, and for this reason, there are certain processes involved. Due to manufacturer requirements, there are some products that are exclusive to trade only. If you are qualified, or in training, within the hair and beauty industry, you will need to register with the wholesale site, to be able to purchase these products.
The Brow Code trade account is your key to receiving trade pricing, quantity break deals, special trade offers and exclusive new release product updates. This is done by email, SMS alerts or distribution of Brow Code trade catalogues to your designated address.
In addition to this, we would like to offer you the services of our Brow Code sales & technical representatives, who can provide specialist advice such as in-depth product knowledge and training as well communicate any special offers that Brow Code may have available.
The Brow Code wholesale is absolutely free of charge, there are no contracts in place and should you wish to no longer receive correspondence from Brow Code, you can OPT OUT by return confirmation to Brow Code via SMS or email.
By receiving access to a trade account, you must:
- Have supplied evidence of trade qualification
- Fully understand the potential risks and side effects associated with professional products
- Use bleach, peroxide, colorants and wax products ONLY if you’re a qualified beauty professional
- Use the products in accordance with the products/manufacturers guidelines. No responsibility will be accepted for misuse, incorrect selection or recommendation of product.
Should adverse effects happen to yourself, you acknowledge that Brow Code and its staff are not liable for any restoration and/or maintenance of the result of your chosen product.
Receipt of order confirmation does not signify our acceptance of your order, and it does not constitute confirmation of our offer to sell. Brow Code reserves the right to accept or decline an order, for any reason, even if an Order Confirmation has been sent.
Brow Code has the right to supply less than the ordered quantity, without providing notice, even if an Order Confirmation has been sent. Your payment will be adjusted accordingly to the amended total.
Order must obtain pre-approval with an acceptable method of payment prior to shipping. Brow Code reserves the right to request additional verifications and information before accepting any order.
If you wish to cancel your order, we will be happy to accommodate only if the order has not been shipped. If payment has already been made, we will gladly refund the amount charged by the method in which it was originally paid.
Brow Code reserves the right to refuse order cancellation, or a cancellation fee will be charged equal to the actual cost of shipping to and from the original order destination, in the event that the order has already been dispatched, and only if we are able to request the return of the package from the courier company.
Payments can be made by Credit Card. Credit Card options include Visa and MasterCard. All payments made by Credit Card will have a pre-authorization check to ensure sufficient funds are accessible and to confirm legitimacy of payment method. These funds will be frozen and the full amount charged will be taken out once the order has been dispatched.
All Credit Card Payments will state ‘Brow Code Australia’ as the receiver of monies taken from this site on your bank statement.
Once the order has been released, you are responsible to check the order and inform Brow Code of any damages or faults within 2 working days of receiving your order.
Orders will be delivered to the shipping address that is stated in the order process. Please check this information is correct, as Brow Code will take no responsibility for delivery to an incorrect address and/or any losses that may occur as a result.
Holiday Season Shipping
Please note that the delivery of your Brow Code products may be impacted by delays during the end-of-year peak period leading up to Christmas and New Years. We recommend placing your order well in advance to receive your shipment before Christmas, however, delivery time frames may be longer than advised depending on carrier schedules and transit times.
The order cutoff date for EOY deliveries is 15th December 2022 for standard deliveries and 16th December 2022 for express deliveries. Please adhere to these dates to receive your shipment before Christmas. Final delivery is subject to change based on courier handling. Peak season wait times apply.
Returns and Refunds
Please choose your products carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund or exchange where goods are faulty and cannot be repaired, wrongly described, different from a sample shown to you or don’t do what they are supposed to do.
Please retain your original receipt as proof of purchase. All returns must be in original condition, unopened and unused (unless faulty). Returns must be made within 14 days of delivery, except when an item is faulty and covered by a warranty period.
Brow Code reserves the right to request further photographic and process evidence to verify faulty items should a refund be requested due to fault. Failure to provide requested information will result in Brow Code rejecting your refund claim.
It is the customer’s responsibility to retrieve any items that Brow Code deem to be in unacceptable condition (unless faulty) or outside of the mentioned time frame. Brow Code will not pay to return items in unacceptable condition.
Once Brow Code receives your returned item and deem it to be in an acceptable condition (unless faulty), we will happily refund or exchange it.
Brow Code takes no responsibility for lost items when sending returns, so we suggest that you send them via registered post.
Gift cards and promotional codes cannot be returned or exchanged and cannot be applied to exchanges.
Shipping Customs Charges
When placing an order with Brow Code, you accept all freight charges and associated return costs if your parcel is returned to our Australian warehouse. This includes if delivery is denied due to any local customs charges or you are unable to receive the delivery.
Some orders may incur a custom or import duty charge. We understand how frustrating this can be, however, please note Brow Code does not have any control over these charges. Any customs charges are based on your country’s regulations and compliances. For further information, please contact your local customs office. Unfortunately, if you refuse to pay these charges your parcel may be abandoned, and Brow Code will not be held responsible for any loss of funds as a result of this occurrence.
Please note that we are unable to mark international orders as a gift to bypass or reduce any customs fees.
Please note that we do not deliver to PO Boxes.
Promotional Offers and their Limitations
By using a promotional code, you agree to understanding the terms and conditions stated below.
All promotional codes, offers and discounts advertised online are for online use only and are valid for the specified time frame only. All promotional codes are one time use only unless otherwise stated. All promotional one time only codes must be used in their entirety in a single purchase.
For promotions where one or more items are required to be purchased to receive a discount on a second item, the discount will be applied to the equal or lesser valued item. Promotions requiring a minimum order amount will not include charges for shipping and credits for gift cards in the overall order amount.
Brow Code reserves the right to terminate or continue any promotions at its sole discretion. Promotional codes cannot be applied to shipping, for purchase of eGift cards, GST or any other such duties.
If you have reason to exchange or return an item where a promotional code was attached, the promotional code (if expired) can not be reused for replacement of future orders. A credit/refund will be applied for the promotional price charged only.
Promotional items are only valid while stocks last. Brow Code will not provide rain checks on items that have sold out.
Brow Code will not be held responsible for any incorrect entry of promotional codes and will not be accountable for incorrect charges or incorrect items ordered. Brow Code has no obligation to advise the customer that incorrect or incomplete entry has taken place and is not required to return or exchange an item when this has occurred. Please read over orders carefully before submitting.
Third Party and Third Party Sites/Links
Our website may contain links to other websites. Once you have selected these links to leave our website, please note that our site does not have any control over these other websites.
We cannot be responsible for your privacy of any personal information provided whilst visiting these websites. These sites are not protected by the terms and conditions of our website.
This document only addresses activities made on Brow Code’s server and does not cover the terms and conditions of other sites, or of companies that Brow Code does not own or control, or the actions of people that Brow Code does not employ or manage.
It is highly recommended that you refer to the terms and conditions of any website you visit. This also includes links to social media such as but not limited to Facebook, Twitter, YouTube and Pinterest.
If you access this site, via an application through mobile phone or tablet (an iPhone Application, for example), all terms and conditions stated on this page will apply. This application is currently free of charge, however your carrier’s rates and fees will still apply.
Submission of Content
Any personal information that you provide in any content submitted when using our website’s interactive services like blogs and ratings/reviews, your content may be displayed on our website. Please don't submit any information that you don't want the whole world to know!
Brow Code reserves the right to refuse or cancel any orders where a product is listed at an incorrect price or with incorrect information due to a typographical error. This can occur even when an order has been confirmed and payment made. In the event that payment has already been made, Brow Code will immediately credit the amounts charged.
Trademarks and Copyrights
This site is owned and controlled by Brow Code Pty Ltd. All operations and content have been Trademarked and copyrighted. All text, site design, logos, images etc. are the exclusive property of Brow Code and cannot be reproduced, modified, copied, uploaded etc. for any purposes, unless specified in writing, signed by Brow Code Pty Ltd.
Any unlawful use of material from this site may breach any copyright, trademark or other related laws and may result in criminal charges.
Limitation of Liability
Brow Code is not liable for any losses or damages incurred as a result from the use of this website or any website linked to or from this website.
This Agreement shall be governed, construed, and enforced in accordance with the laws of the State of Queensland without regard to its conflict of laws rules.